Privacy Policy

Renky is a Canadian rental marketplace that connects renters with landlords and property providers.

Renky provides services including:

• Rental property search;
• Rental listing services;
• Landlord and renter accounts;
• Listing inquiries;
• Saved listings and searches;
• Communication between renters and landlords;
• Listing moderation and safety features; and
• Other rental-related services that we may introduce.

Renky is not a landlord, property owner, property manager, or real estate brokerage unless expressly stated otherwise.

"Personal information" generally means information about an identifiable individual.

Depending on how you use Renky, we may collect the following categories of information.

Account Information

When you create an account, we may collect:

• Name;
• Email address;
• Phone number;
• Password or authentication information;
• Account type;
• Preferred language;
• Profile information; and
• Account preferences.

Renter Information

If you use Renky as a renter, you may provide:

• Preferred locations;
• Rental preferences;
• Desired move-in date;
• Number of occupants;
• Pet information;
• Messages to landlords;
• Saved listings;
• Saved searches; and
• Other information you choose to provide.

We will only request additional information when it is reasonably necessary for the relevant service.

Landlord Information

If you use Renky as a landlord or property provider, we may collect:

• Name;
• Email;
• Phone number;
• Business or property information;
• Listing information;
• Property address;
• Photos;
• Rental terms;
• Verification information; and
• Communications with renters.

Rental Listing Information

Landlords may provide information about properties, including:

• Property address or approximate location;
• Monthly rent;
• Property type;
• Bedrooms;
• Bathrooms;
• Property size;
• Availability;
• Amenities;
• Parking;
• Pet policies;
• Utilities;
• Furnishing;
• Photos;
• Description; and
• Other rental information.

Some listing information may be publicly visible on the Platform.

Inquiry Information

When a renter contacts a landlord through Renky, we may collect:

• Renter name;
• Email address;
• Phone number;
• Move-in information;
• Number of occupants;
• Pet information;
• Message content; and
• Information related to the inquiry.

Information necessary to facilitate an inquiry may be shared with the relevant landlord or property provider.

Payment Information

If Renky introduces paid services, payments may be processed through third-party payment providers such as Stripe.

Renky may receive information such as:

• Transaction status;
• Payment amount;
• Currency;
• Subscription information;
• Transaction identifiers; and
• Limited payment-related information.

Renky does not intend to store complete credit card numbers on its own servers.

Technical Information

When you use Renky, we may automatically collect information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from IP address;
• Pages visited;
• Search activity;
• Referral information;
• Date and time of activity;
• Performance information; and
• Other technical information necessary to operate and secure the Platform.

We collect information:

Directly from you

For example, when you:

• Create an account;
• Create a listing;
• Complete a profile;
• Contact a landlord;
• Save a listing;
• Save a search;
• Contact us;
• Report a listing; or
• Subscribe to communications.

Automatically

We may collect certain technical and usage information through cookies, analytics tools, server logs, and similar technologies.

From other users

For example, a landlord may provide information about a rental property, or a renter may submit information through an inquiry.

From service providers

We may receive information from third-party services that help us operate authentication, payments, email, analytics, security, hosting, or other Platform functions.

We collect and use personal information for reasonable and identified purposes, including:

Providing the Platform

To:

• Create and manage accounts;
• Display rental listings;
• Provide search functionality;
• Save listings and searches;
• Facilitate renter-landlord communication;
• Process inquiries;
• Provide customer support; and
• Operate the Platform.

Improving Renky

We may use information to:

• Understand how users interact with the Platform;
• Improve search and listing experiences;
• Improve website performance;
• Develop new features;
• Diagnose technical problems; and
• Improve safety and usability.

Safety and Security

We may use information to:

• Detect suspicious activity;
• Prevent fraud;
• Investigate reported listings;
• Protect users;
• Enforce our Terms of Use;
• Secure accounts and systems; and
• Investigate security incidents.

Communications

We may use your information to send:

• Account notifications;
• Listing notifications;
• Inquiry notifications;
• Security alerts;
• Service updates;
• Saved-search notifications; and
• Other communications related to services you have requested.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

Legal and Compliance Purposes

We may use or disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Protect our legal rights;
• Investigate fraud or abuse;
• Prevent harm; or
• Establish, exercise, or defend legal claims.

Where required by applicable law, Renky will obtain your consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be:

• Express;
• Implied where permitted by law; or
• Not required where an applicable legal exception applies.

You may withdraw consent where permitted by law.

Withdrawing consent may affect our ability to provide certain services.

For example, if you withdraw consent to receive marketing emails, we will stop sending those marketing communications, subject to applicable legal requirements.

Renky is a marketplace, so certain information must be shared to provide the service.

For example, when a renter submits an inquiry to a landlord, information included in that inquiry may be provided to the landlord.

Similarly, information submitted by a landlord as part of a rental listing may be publicly displayed.

Users should therefore avoid including sensitive personal information in public listing descriptions, public profiles, or messages unless it is necessary and appropriate.

Renky does not sell your personal information to landlords or renters.

We may use trusted third-party service providers to operate Renky.

These may include providers for:

• Cloud hosting;
• Database services;
• Authentication;
• Cloud storage;
• Email delivery;
• Payment processing;
• Analytics;
• Security;
• Maps and location services;
• Customer support; and
• Other technology infrastructure.

These providers may process information on our behalf and are expected to protect information appropriately.

Where personal information is processed by service providers outside Canada, applicable privacy obligations and contractual safeguards will be considered.

Canadian privacy guidance recognizes that organizations may use foreign service providers but remain responsible for appropriate protection of personal information.

Renky may use cookies and similar technologies to:

• Keep you signed in;
• Remember preferences;
• Maintain security;
• Understand website usage;
• Measure performance;
• Improve the Platform; and
• Support analytics and relevant communications.

Some cookies are necessary for the Platform to function.

Other cookies may be optional depending on how the Platform is configured.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect Platform functionality.

Renky may use analytics services to understand how visitors use the Platform.

Analytics information may include:

• Pages visited;
• Search activity;
• Approximate geographic information;
• Device information;
• Browser information;
• Referral sources; and
• General usage patterns.

We use analytics primarily to understand and improve the Platform.

We do not intend to use analytics to collect unnecessary sensitive personal information.

Renky may send promotional communications about:

• New features;
• Rental-related services;
• Promotions;
• Landlord services;
• Platform updates; and
• Other relevant offerings.

Where required by law, we will obtain the necessary consent before sending commercial electronic messages.

Marketing messages will provide an appropriate unsubscribe mechanism.

You may unsubscribe from marketing communications at any time.

You may continue to receive essential service communications after unsubscribing from marketing communications.

Canadian Anti-Spam Legislation generally requires consent for commercial electronic messages and requires appropriate identification and unsubscribe mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the Platform;
• Maintaining account records;
• Resolving disputes;
• Preventing fraud;
• Meeting legal obligations;
• Enforcing agreements; and
• Maintaining appropriate business and security records.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.

Some information may remain in backups for a limited period.

You may request deletion of your Renky account.

Depending on the circumstances, deleting an account may result in the removal or anonymization of associated personal information.

However, we may retain certain information where reasonably necessary to:

• Comply with legal obligations;
• Resolve disputes;
• Prevent fraud;
• Protect security;
• Enforce our agreements; or
• Maintain required business records.

Deleting your account does not necessarily remove information that has already been shared with another user, such as information contained in a rental inquiry.

You may request access to personal information that Renky holds about you, subject to applicable law.

You may also request correction of inaccurate or incomplete information.

To make a request, contact our Privacy Officer using the contact information below.

We may need to verify your identity before responding to an access or correction request.

Canadian privacy principles generally provide individuals with rights relating to access and correction of their personal information.

If you have a concern about how Renky handles your personal information, please contact our Privacy Officer first.

We will:

• Review your concern;
• Investigate where appropriate;
• Communicate with you about the outcome; and
• Take reasonable steps to address confirmed privacy issues.

You may also have the right to make a complaint to the applicable privacy regulator.

Renky takes reasonable measures to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Theft;
• Modification; and
• Destruction.

Security measures may include:

• Encryption in transit;
• Access controls;
• Authentication;
• Database security;
• Role-based permissions;
• Secure storage;
• Monitoring;
• Rate limiting; and
• Security reviews.

However, no internet service can guarantee absolute security.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.

If Renky experiences a privacy breach involving personal information, we will assess and respond to the incident in accordance with applicable privacy laws.

Where legally required, we will notify affected individuals and/or privacy regulators.

We may also take steps to contain the incident, investigate its cause, improve security, and reduce the risk of recurrence.

Renky is intended primarily for individuals who are legally able to enter into rental arrangements.

We do not knowingly collect personal information from children for purposes unrelated to the operation of the Platform.

If you believe a child has provided personal information to Renky without appropriate authorization, please contact us.

Renky and our service providers may process or store information in Canada or other jurisdictions where our service providers operate.

When personal information is processed outside your province or Canada, it may be subject to the laws of that jurisdiction and may be accessible to authorities under applicable laws.

Renky will take reasonable steps to ensure that personal information remains appropriately protected.

Renky may contain links to third-party websites and services.

This Privacy Policy does not apply to the privacy practices of third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through the Platform or other appropriate means.

The updated version will include a new "Last Updated" date.

Your continued use of Renky after the effective date of an updated Privacy Policy means that the updated policy will apply to your use of the Platform, subject to applicable law.

If you have questions, requests, or concerns regarding privacy, please contact:

• Renky
• Privacy Officer
• Website: https://renky.ca
• Email: info@renky.ca

Privacy requests may include:

• Access requests;
• Correction requests;
• Account deletion requests;
• Consent withdrawal requests;
• Privacy complaints; and
• Questions about our privacy practices.

We aim to respond to privacy requests within the time required by applicable law.

Renky is a Canadian platform and may be subject to federal and provincial privacy laws depending on the nature of its activities, the user's location, and where information is processed.

These may include applicable provincial private-sector privacy legislation and Canada's federal privacy legislation.

Renky will comply with the privacy laws applicable to its activities.

This Privacy Policy is intended to describe our privacy practices in clear and understandable language and does not limit any privacy rights you may have under applicable law.